The StarCapture5 Desktop application can be installed on a Windows Server 2008 R2, Windows 7 and Windows 8.1 workstation.

The duration and the effort estimated for the installation of the solution: about 15 minutes.

If the license activation was skipped during installation, you must activate it before using the application for the first time. In order to do this, access Start – StarCapture5 Desktop License Manager. To activate license or update an existing one, click the Activate/Refresh license button. Fill in the identification code in the Your serial number field. Select one of the following options:

• Activate license over the Internet – select this option if an Internet connection is available. After clicking the OK button, the application displays the list of the licensed functionalities.
• Activate license by e-mail – select this option if an Internet connection is not available.

According to the operating system version, you can uninstall the application either from Control Panel – Add or Remove Programs or from Control Panel – Programs – Programs and Features. Select StarCapture5 Desktop application and click the Remove button.

Star Storage announces End-of-Support for StarCapture version 4.x, 3.x, 2.x according to the following schedule:
• End of Sale -  December 1, 2017
• End-of-Support - March 31, 2018.

Star Storage will not provide any support for these versions of the product and its related components beyond the End-of-Support date.

Please contact your Star Storage Account Manager by December 31, 2017 to review Star Storage Services' upgrade program and arrange for your upgrade.

Customer Actions required
Star Storage strongly recommends that customers who are still using the StarCapture version 4.x, 3.x, 2.x to upgrade to Star Capture Enterprise. It’s the newest version of the product (with the latest patch/hotfix) maintaining the highest level of support, performance and reliability for your products and systems.
All customers with active Maintenance Contracts on StarCapture version 4.x, 3.x, 2.x are kindly asked to connect with their Account Manager regarding eligibility and costs for upgrading to StarCapture Enterprise.

contact us to upgrade to the newest version

Cause

This error is likely to appear when you click Scan documents (ISIS), after you have previously used Scan documents (WIA), and the application was not restarted.

Solution

To utilize the scanning function using the ISIS driver, you need to close and restart StarCapture5 Desktop.

Cause

This error is likely to appear when you click Scan documents (TWAIN), after you have previously used Scan documents (ISIS), and the application was not restarted.

Solution

To utilize the scanning function using the TWAIN driver, you need to close and restart StarCapture5 Desktop.

Cause

This error message appears when you transmit the batch of documents to SEAL, if the value assigned to the issued date index is a date earlier than the date of entry into force of the file plan in SEAL.

Solution

For the issued date index of the indexing schema used, the date entered must be no earlier or equal to the date the file plan in SEAL entries into force.

Cause

This error message appears when you transmit the batch of documents in SharePoint, if the value of the Object name setting contains the „–” character, in the SharePoint export configuration.

Solution

In the interface for configuring the export in SharePoint, remove the „–” character from the Object name field.

Cause

This error message appears when you transmit the batch of documents to SEAL, if the value of a metadata contains the special characters: „–” or „ %”.

Solution

Remove the special characters („–” or „ %”) from the metadata values, so that the export to work properly.

Cause

When you click the button for transmitting documents to SEAL, the Confirm export settings window is displayed. If you enter wrong authentication data in the SEAL Authentication section, the list of the SEAL archives cannot be obtained. The application returns an error message.

Solution

To obtain the SEAL archives list in which you can transmit the batch of documents from SC5, fill in valid server credentials.