Own the competitive space in the Telecom industry

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Telecom industry

Around the customer and actual trends

Overview

Declining revenues, new competitors entering the industry with new business models / ideas unburdened by legacy systems put pressure on the profitability of many telecoms today. Disruption is inevitable, so telecom companies must decide whether they will be among the disruptors or if they will simply follow the leaders.

The power of digital technologies is used to reshape their business models around the customer and to adopt new revolutionary models for service-building as the cloud, SDN (software-defined networking) and NFV (network functions virtualization). Telecom companies need to Capitalize on Cloud & SaaS (Software as a Service) to achieve growth and profitability.

Challenges and trends

  • Telecoms are using the power of digital technologies to reshape their business models around the customer and actual trends (digital transformation, cloud, mobility, IoT).
  • New revolutionary models for service-building - the cloud, SDN (software-defined networking) and NFV (network functions virtualization);
  • Cloud computing has been proven in the marketplace by giants like Google and Amazon
  • THE NEW TELECOM - Capitalize on Cloud & SaaS (Software as a Service) to achieve growth and profitability

Business users

  • Always ON applications: Business users today are already using one or several application from the cloud for their personal use. Business users today expect to be able to access content and run business processes at any time, from everywhere and on any device.
  • Powerful yet simple user interface the will transfer in better user adoption and usage because the complexity is the worst nightmare in business user experience.
  • 66% of employees are working outside the company firewall, either occasionally or regularly and most of the time via mobile devices.
  • Working on mobile is more and more interesting for line of business people (not only for IT), mobility being already part of their daily experience (mobile banking, mobile payments, mobile commerce)

Solution profiles for Telecom industry

Modern solution to address real-world challenges

Solution Profile  1

ID scanning

Mobile image capture is very useful in business processes Horizontal: lead generation, ID Scanning, customer enrollment / account opening, asset inventory, field services, etc.); Vertical specific like financial services (customer engagement, balance transfer, bill payments) or healthcare (patient communication & care, e-prescription, medication monitoring, etc.).
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Solution Profile  2

Supplier Invoice Processing

Invoices received from suppliers can be processed quickly and efficiently by using this solution, which helps both the specialized financial departments, and the persons that order and receive goods and services. The solution allows the automatic processing of invoices from suppliers and their "linking" to the order or agreement, as well as the associated reception notification. Using BPMS type techniques and electronic archiving, it manages current invoices, as well as the invoices from the historical archive and their associated documents (NVR, Notices, Difference protocol). The solution allows as well the synchronization of invoice associated metadata and the creation of links...
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Solution Profile  3

Digital Mailroom and Correspondence Management

Transform your mailroom into a valuable strategic asset for your organization. With enterprise class functionalities for registration, scanning, data capture and automatic document routing capabilities your knowledge workers can harness the entire power of information exactly when they need it for better and faster business decisions.   Digital Mailroom Use advanced document capture, classification, data extraction and business workflow integration to digitize and intelligently route all of your company correspondence reducing cost, freeing up valuable resources and improving business productivity.   Electronic Registry Eliminate the risk of losing documents or erroneous classification using a companywide centralized electronic registry ensuring document...
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Solution Profile  4

Property Documentation Management

Technical Locations Management  - customers' documents are imported and managed in the folder structure of this application, based on a client classification periodically imported from ERP. Their organization is realized according to the distribution network that they belong to. For each new document, the system automatically generates a unique registration number.
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Solution Profile  5

Electronic Archive Management

StarCapture application transforms paper documents into electronic documents and extracts the useful information, allowing later quick access and capitalizing them throughout the organization, reduce the storage costs and the use of paper documents.
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Solution Profile  6

Virtual Data Room

Financial institutions continue to struggle with information overload and paper processing. Legacy systems can’t manage all types of content that are part of the case. Virtual customer file is thus the right solution. What is a Virtual Customer File? Contains processes, tasks, data and documents; Some activities can be shared by multiple users; Declares reached milestones; All aspects are visible; Contains policies for decisions and how information is managed; Collaborations - accounting for how and why decisions were made.
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Solution Profile  7

Multichannel Customer Engagement

Slow moving of the Sales Team? Do you need a reliable and easy mobile”office” integrated solution for Customer Engagement for any number of products/services ? Do you need on-site client operation and real-time secure and automated data collection (ID info automated extraction, smart forms completion and signing, information sent to HQ as soon as possible)? The salesforce transformed in administrative personnel, low focus on the actual sales process Data collection errors in the customer enrollment process Low processing speed for data collection and validation Paper based process - High administrative costs for distributed sales operations Asynchronous process – data collection...
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