Own the competitive space in the Banking industry

Solution selector

Banking industry

Financial institutions must decide whether they will be among the disruptors or if they will simply follow the leaders

Overview

We are living in a fast moving world where customers are less loyal and more demanding, new competitors are entering the industry with new ideas unburdened by legacy systems. Declining revenues and rising costs, put pressure on the profitability of many Financial Services companies today.

Next generation banking considers integrated multichannel architecture and advanced digital advisory for real-time banking, sales force effectiveness powered by enhanced digital channels, consistent sales behaviors and tools, but also cost-effective back-office and enforced compliance through paperless operations, process automation and information governance.

Trends

  • Focus on Innovation Investments to Retain and Enhance Competitive Differentiations;
  • Enhance Multichannel Experiences to Engage Customers and meet financial needs effectively;
  • Leverage Digital and Mobile Technologies to Enhance Customer Experience;
  • Increasingly use Cloud Services for Core Business Activities;
  • Embrace Advanced Analytics in addition to Traditional Business Intelligence Solutions;
  • Work towards fully integrating Risk Management and Compliance Practices into Core Business Activities

Outcomes

  • Achieve cost savings and accelerate time to market by rethinking operations and processes
  • Increase customer loyalty and grow revenue through improved customer experience
  • Uncover new revenue streams and reach new markets with new business models
  • Empower the People to do more with less
  • More Security and Compliance, Less Risks

Digital Transformation for Digital Bankers

  • Accelerate cost-efficiency and time to market by rethinking OPERATIONS AND PROCESSES leveraging paperless operations, process automation and workforce mobility
  • Increase loyalty and grow revenue by improving CUSTOMER EXPERIENCE trough mobile customer engagement, personalized engagement and real-time information and analytics
  • Unlock new revenue streams and reach new markets with NEW BUSINESS MODELS sustained trough new paid value-added services (video enabled advisory), new region expansion with virtual sales-force, digital sales engagement/up-sale

Building Next Generation Banking

Integrated multichannel architecture and advanced digital advisory for zero distance banking

  • A multichannel customer experience is based on the right combination of online and offline processes and can be enhanced by focusing on dedicated advisory services (remote or digital).
  • Customers can benefit from the ability to interact with the bank anywhere, anytime, and can receive financial products and services based on their needs and behaviors through their preferred channels
  • 24/7 personal customer service is provided to its clients who use digital channels to do their banking rather than the branch but still want a personalized service.
  • Limited number of Experts in a centralized Center of Excellence are available for the large Sales team in the field / for all the customers and prospects with Virtual Face to Face Interaction

Sales force effectiveness powered by enhanced digital channels, consistent sales behaviors and tools

  • Improve branch sales force performance by implementing next-generation front-end workstations that can provide branch employees with the latest technologies (desktop and application virtualization), tools, information and guidance to engage customers effectively
  • Enhance digital capabilities to provide a more personalized, streamlined and robust online banking experience, to better address self-directed customers’ needs.
  • Develop basic mobile banking capabilities to provide services that take full advantage of the “on the go, anywhere, anytime” nature of mobile devices.

Cost-Effective Back-Office and Enforced Compliance through Paperless Operations, Process Automation and Information Governance

  • End to end paperless workflows based on the right combination of qualified electronic signature and biometric signature.
  • Increased process automation through automatic data collection (OCR / ICR) and end-to-end business workflow.
  • Increased compliance with compliant archiving and full records management capabilities provided by an specialized back-end unified records repository

Challenges

  •  Leverage digital and mobile technologies to enhance customer experience Enhance digital capabilities to provide a more personalized, streamlined and robust multichannel financial services
  • Increase loyalty and total customer value. Deliver a multichannel customer experience based on the right combination of online and offline processes to drive more engagement
  • Enhance customer experience via digital interaction through electronic forms but also provide access to high value experts through personal / human interaction regardless of the customer location.
  • Share a limited number of experts between large field sales team, customers and prospects.
  • Provide services that take full advantage of the “on the go, anywhere, anytime” nature of mobile devices.
  • Improve branch sales force performance with the latest technologies (desktop and application virtualization), tools, information and guidance to engage customers effectively.
  •  Enhance digital capabilities to provide a more personalized, streamlined and robust online banking experience, to better address self-directed customers’ needs.
  • Reduce costs with end to end flexible paperless workflows integrated with core banking, CRM and other systems;
  • Increase efficiency of front and back office process through automatic data collection (OCR / ICR) and end-to-end business workflow.
  • Increase compliance end reduce company exposure with compliant archiving and full records management capabilities provided by a specialized back-end unified records repository.

Solution profiles for Banking industry

Capitalize on digital innovation to achieve growth and profitability

Solution Profile  1

Loan origination and management

Our solution is focused on streamlining the entire process, by: Eliminating paper, redundancies, errors; Accommodating, integrating transaction-based and collaborative-driven processes; Driving compliance throughout the organization; Shortening cycle times, increasing throughput.
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Solution Profile  2

ID scanning

Mobile image capture is very useful in business processes Horizontal: lead generation, ID Scanning, customer enrollment / account opening, asset inventory, field services, etc.); Vertical specific like financial services (customer engagement, balance transfer, bill payments) or healthcare (patient communication & care, e-prescription, medication monitoring, etc.).
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Solution Profile  3

Zero Distance Banking

Declining revenues and rising costs, put pressure on the profitability of many financial services organizations (banks, insurance) today. Moreover, in today’s fast moving world, where customers are less loyal and more demanding, new competitors are entering the industry with new ideas unburdened by legacy systems. By having multiple branches that experience varying levels of traffic, expensive overhead coming from under-utilization is carried by the financial services industry. Also, senior banking experts are not easy to found – there is a limited number of high skilled consultants that need to serve a large customers and prospects base. Zero Distance Banking balances...
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Solution Profile  4

Supplier Invoice Processing

Invoices received from suppliers can be processed quickly and efficiently by using this solution, which helps both the specialized financial departments, and the persons that order and receive goods and services. The solution allows the automatic processing of invoices from suppliers and their "linking" to the order or agreement, as well as the associated reception notification. Using BPMS type techniques and electronic archiving, it manages current invoices, as well as the invoices from the historical archive and their associated documents (NVR, Notices, Difference protocol). The solution allows as well the synchronization of invoice associated metadata and the creation of links...
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Solution Profile  5

Digital Mailroom and Correspondence Management

Transform your mailroom into a valuable strategic asset for your organization. With enterprise class functionalities for registration, scanning, data capture and automatic document routing capabilities your knowledge workers can harness the entire power of information exactly when they need it for better and faster business decisions.   Digital Mailroom Use advanced document capture, classification, data extraction and business workflow integration to digitize and intelligently route all of your company correspondence reducing cost, freeing up valuable resources and improving business productivity.   Electronic Registry Eliminate the risk of losing documents or erroneous classification using a companywide centralized electronic registry ensuring document...
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Solution Profile  6

Property Documentation Management

Technical Locations Management  - customers' documents are imported and managed in the folder structure of this application, based on a client classification periodically imported from ERP. Their organization is realized according to the distribution network that they belong to. For each new document, the system automatically generates a unique registration number.
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Solution Profile  7

Electronic Archive Management

StarCapture application transforms paper documents into electronic documents and extracts the useful information, allowing later quick access and capitalizing them throughout the organization, reduce the storage costs and the use of paper documents.
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Solution Profile  8

Virtual Data Room

Financial institutions continue to struggle with information overload and paper processing. Legacy systems can’t manage all types of content that are part of the case. Virtual customer file is thus the right solution. What is a Virtual Customer File? Contains processes, tasks, data and documents; Some activities can be shared by multiple users; Declares reached milestones; All aspects are visible; Contains policies for decisions and how information is managed; Collaborations - accounting for how and why decisions were made.
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Solution Profile  9

Multichannel Customer Engagement

Slow moving of the Sales Team? Do you need a reliable and easy mobile”office” integrated solution for Customer Engagement for any number of products/services ? Do you need on-site client operation and real-time secure and automated data collection (ID info automated extraction, smart forms completion and signing, information sent to HQ as soon as possible)? The salesforce transformed in administrative personnel, low focus on the actual sales process Data collection errors in the customer enrollment process Low processing speed for data collection and validation Paper based process - High administrative costs for distributed sales operations Asynchronous process – data collection...
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Case studies

Paperless operations at Allianz insurance


Allianz offers a comprehensive range of insurance and asset management products and services to 78 million customers in more than 70 countries. Allianz Insurance offers a product portfolio including a wide range of Property-Casualty and Life/Health insurance products for both private and corporate customers.

Allianz Insurance Romania was searching a solution for standardized documents management in order to fulfill regulatory requirements and business needs.

A unified documents repository system was necessary to increase information retrieval while providing integration with the core business applications managing the customer files generated across 180 distributed branches. Also a new front-end electronic insurance policy issuing mechanism was intended.


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Productivity at Patria Bank


Patria Bank is a Romanian bank, founded in 1993 under the name Romexterra Bank, later named Nextebank. Starting with April 30, 2014 the bank's main shareholder is the investment fund Emerging Europe Accession Fund (EEAF). Emerging Europe Accession Fund is an investment fund that brings together as investors, key international financial institutions (multilateral development banks) and is the third private equity fund, managed by Axxess Capital.

As manager of investment funds, Axxess Capital has a history of over 15 years of investment experience in Romania and Central-Eastern European region, which includes investments in over 35 companies in Romania and other countries in Southeast Europe.


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