Own the competitive space in the Insurance industry

Solution selector

Insurance industry

Capitalize on digital innovation to achieve growth and profitability. Achieve digital readiness for Optimized Back-Office Operations, Lower Costs and Better Partner & Customer Service

Challenges

  • Reduce costs with paper based workflows
  • Electronic Conversion and tagging of documents for electronic archiving. Flexible, easy to enrich tagging model by ordinary business user
  • Reuse the electronic information
  • Concurrent access to data and documents, any time, everywhere connectivity exists (including mobile devices)
  • Secured access based on security levels, rules and policies to data and documents
  • Compliance with legal regulations. File plan, retention and back-up for important documents and data
  • Optimize system architecture/ decommission legacy systems

 

Trends

  • Digital Insurers are using the power of digital technologies to reshape their business models around the customer and actual trends (digital transformation, cloud, mobility, IoT).
  • They are creating unique customer experiences through new combinations of information and digital technologies to create new revenue
  • They are using digital technologies to sign more policies while reducing the cost of back-office operations and stay ahead of competition

 

 

 

Specific challenges

  • Slow moving of your Sales Team? Do you need a reliable and easy mobile ”office” integrated solution for Customer Enrollment for any number of products/services ?
  • Do you need on-site client operation and off-line secure and automated data collection (ID info automated extraction, smart forms completion and signing, information sent to HQ as soon as possible)?
  • Do you have potential stoppers like:
    • Compliance: Debates related with digital operations / biometric signature / digital certificate (qualified or not)?
    • Business / Finance: Lack of trust in the ROI?
    • Operational: Changes in Insurance?

Solution profiles for Insurance industry

Great advantages starting from day one

Solution Profile  1

ID scanning

Mobile image capture is very useful in business processes Horizontal: lead generation, ID Scanning, customer enrollment / account opening, asset inventory, field services, etc.); Vertical specific like financial services (customer engagement, balance transfer, bill payments) or healthcare (patient communication & care, e-prescription, medication monitoring, etc.).
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Solution Profile  2

Supplier Invoice Processing

Invoices received from suppliers can be processed quickly and efficiently by using this solution, which helps both the specialized financial departments, and the persons that order and receive goods and services. The solution allows the automatic processing of invoices from suppliers and their "linking" to the order or agreement, as well as the associated reception notification. Using BPMS type techniques and electronic archiving, it manages current invoices, as well as the invoices from the historical archive and their associated documents (NVR, Notices, Difference protocol). The solution allows as well the synchronization of invoice associated metadata and the creation of links...
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Solution Profile  3

Digital Mailroom and Correspondence Management

Transform your mailroom into a valuable strategic asset for your organization. With enterprise class functionalities for registration, scanning, data capture and automatic document routing capabilities your knowledge workers can harness the entire power of information exactly when they need it for better and faster business decisions.   Digital Mailroom Use advanced document capture, classification, data extraction and business workflow integration to digitize and intelligently route all of your company correspondence reducing cost, freeing up valuable resources and improving business productivity.   Electronic Registry Eliminate the risk of losing documents or erroneous classification using a companywide centralized electronic registry ensuring document...
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Solution Profile  4

Property Documentation Management

Technical Locations Management  - customers' documents are imported and managed in the folder structure of this application, based on a client classification periodically imported from ERP. Their organization is realized according to the distribution network that they belong to. For each new document, the system automatically generates a unique registration number.
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Solution Profile  5

Electronic Archive Management

StarCapture application transforms paper documents into electronic documents and extracts the useful information, allowing later quick access and capitalizing them throughout the organization, reduce the storage costs and the use of paper documents.
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Solution Profile  6

Virtual Data Room

Financial institutions continue to struggle with information overload and paper processing. Legacy systems can’t manage all types of content that are part of the case. Virtual customer file is thus the right solution. What is a Virtual Customer File? Contains processes, tasks, data and documents; Some activities can be shared by multiple users; Declares reached milestones; All aspects are visible; Contains policies for decisions and how information is managed; Collaborations - accounting for how and why decisions were made.
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Solution Profile  7

Insurance Claims Processing

Damage files management - it allows the simultaneous creation of several damage file solving requests through the same interface; it automatically takes over the damage case; it automatically assigns a unique number for each case; Events, notifications or flows - predefined routing flows of newly open cases and of closed ones; setting up of retention policies for cases closed according to the laws in force and to the internal procedures; Automatic e-mail notification when a case is open/ assigned/closed; definition of alerts; customization of automatic notifications;
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Solution Profile  8

Multichannel Customer Engagement

Slow moving of the Sales Team? Do you need a reliable and easy mobile”office” integrated solution for Customer Engagement for any number of products/services ? Do you need on-site client operation and real-time secure and automated data collection (ID info automated extraction, smart forms completion and signing, information sent to HQ as soon as possible)? The salesforce transformed in administrative personnel, low focus on the actual sales process Data collection errors in the customer enrollment process Low processing speed for data collection and validation Paper based process - High administrative costs for distributed sales operations Asynchronous process – data collection...
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