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Paperless operations at Allianz insurance

01.

Short introduction


Allianz offers a comprehensive range of insurance and asset management products and services to 78 million customers in more than 70 countries. Allianz Insurance offers a product portfolio including a wide range of Property-Casualty and Life/Health insurance products for both private and corporate customers.

Allianz Insurance Romania was searching a solution for standardized documents management in order to fulfill regulatory requirements and business needs.

A unified documents repository system was necessary to increase information retrieval while providing integration with the core business applications managing the customer files generated across 180 distributed branches. Also a new front-end electronic insurance policy issuing mechanism was intended.

02.

Challenge


No standardized procedures and no centralized registration processes; Over 50% of documents not registered correctly or not registered at all; Lack of traceability and loss of documents due to faulty paper handling; Lack of space in offices (large amounts of documents stored in offices); Long retrieval time for physical documents; Unprotected confidential information; Significant multiplication, transfer and paper management costs; Long processing times and insurance policy issuing times for agents; Generate insurance policies in PDF format, biometrically.

03.

Solution


The solution allowed front-end paperless operations when issuing and signing insurance policies and delivered a unified registration process of all incoming/outgoing documents across all branches. A clear workflow is now in place for digitizing the physical archive. Moreover the electronic archiving and records management solution enables the company to store all the documents in a single, unified repository while securely exposing it to the business users and core applications.

04.

Benefits


Document traceability; Higher operational and decisional eciency; Higher level of compliance with internal and external regulations; Documents access according to the security rights and confidentiality policies; Concurrent access to documents; Cost reduction due to paperless insurance policy issuing; Significantly faster policy issuing times; Reduced overhead of databases supporting the business applications; Preserved records history, reduced operational risk and company exposure; A unified view of all customer related documents.

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